LSA Partners
LSA Partners
"A “positive corporate culture” is associated with higher performance, higher productivity and talent retention, greater facilitation of change initiatives, and a prime factor in ethical behavior."
American Management Association (AMA)/ Institute for Corporate Productivity Corporate Culture from “Cultivating Effective Corporate Cultures” Survey, November 2008
"A “positive corporate culture” is associated with higher performance, higher productivity and talent retention, greater facilitation of change initiatives, and a prime factor in ethical behavior."
American Management Association (AMA)/ Institute for Corporate Productivity Corporate Culture from “Cultivating Effective Corporate Cultures” Survey, November 2008

 
.: Home » Workforce Excellence » Customer Loyalty & Growth » Operational Efficiency » Organizational Culture

Organizational Culture

Every organization has a culture or personality. The culture describes who you are as an organization and how business gets done. It is either a culture-by-default, in that it is simply allowed to happen or a culture-by-design, in which specific steps are taken to ensure that the culture is supporting the future goals and direction of the company. World-class organizations such as Disney, Nordstrom, Ritz Carlton, and Toyota to name a few, realize the value of creating and leveraging a culture-by-design. We can guide you in creating your culture-by-design which incorporates these key elements:

  • Business Values: The set of shared values defined by expectations and behaviors that guide decisions and actions 
  • Core Strengths: The deliverables that your organization executes exceptionally well and that customers/patients have come to expect and which create a competitive advantage 
  • Leadership Competencies: Expectations of business results and identified skills and behaviors of your leaders 
  • Purpose Statement: A unifying goal that ensures each and every employee’s energy and action is supporting a common purpose 
  • Reward and Recognition: Support mechanisms that align with the organization’s values and motivate employees and leaders to go above and beyond in delivering on expectations 
  • Service Standards: Identified and prioritized parameters within which employees can make decisions that support the organization’s goals while consistently delivering an exceptional customer/patient experience 
  • Service Guidelines: The key expectations that clearly articulate the actions and behaviors for delivering superior customer/patient service  

LSA PartnersSM is a management and strategy consulting company that specializes in custom solutions for business adaptability, resiliency, peak performance, and growth. Discover how we can help you succeed in business. Call us today at (407) 497-0075!

 
.: Home » Workforce Excellence » Customer Loyalty & Growth » Operational Efficiency » Organizational Culture

Organizational Culture

Every organization has a culture or personality. The culture describes who you are as an organization and how business gets done. It is either a culture-by-default, in that it is simply allowed to happen or a culture-by-design, in which specific steps are taken to ensure that the culture is supporting the future goals and direction of the company. World-class organizations such as Disney, Nordstrom, Ritz Carlton, and Toyota to name a few, realize the value of creating and leveraging a culture-by-design. We can guide you in creating your culture-by-design which incorporates these key elements:

  • Business Values: The set of shared values defined by expectations and behaviors that guide decisions and actions 
  • Core Strengths: The deliverables that your organization executes exceptionally well and that customers/patients have come to expect and which create a competitive advantage 
  • Leadership Competencies: Expectations of business results and identified skills and behaviors of your leaders 
  • Purpose Statement: A unifying goal that ensures each and every employee’s energy and action is supporting a common purpose 
  • Reward and Recognition: Support mechanisms that align with the organization’s values and motivate employees and leaders to go above and beyond in delivering on expectations 
  • Service Standards: Identified and prioritized parameters within which employees can make decisions that support the organization’s goals while consistently delivering an exceptional customer/patient experience 
  • Service Guidelines: The key expectations that clearly articulate the actions and behaviors for delivering superior customer/patient service  

LSA PartnersSM is a management and strategy consulting company that specializes in custom solutions for business adaptability, resiliency, peak performance, and growth. Discover how we can help you succeed in business. Call us today at (407) 497-0075!


Talent Management for the 21st Century:
Recruiting and Hiring the Best Talent for Your Organization
Talent Management for the 21st Century:
Recruiting and Hiring the Best Talent for Your Organization

The Isle at Pompano Park is a world-class casino and harness racing facility in south Florida. In 2007, a new casino was added to the 30+-year old track operation. Leadership was challenged with creating a culture that built upon the history and uniqueness of the existing track while bringing in the new casino and aligning all team members under a common purpose, delivering world-class service to existing and new customers.

LSA PartnersSM worked with key members of leadership to identify the critical elements of the Isle’s culture-by-design, including the organization’s business values and core strengths. The service theme, service standards, and non-negotiable guidelines of service were also delineated and focus was placed on incorporating these elements into the operation through service training. Interactive training sessions were rolled out in two phases with the first to front- line team members focused on expectations of performance in delivering world-class service and the second phase focused on all levels of management, in which leadership competencies were introduced as expectations of performance and promotability.

By identifying and operationalizing the key components of the organizational culture, a focused and unified team with a common purpose, clear parameters for decision-making and performance expectations, was able to deliver exceptional service consistently to its guests.

The Isle at Pompano Park is a world-class casino and harness racing facility in south Florida. In 2007, a new casino was added to the 30+-year old track operation. Leadership was challenged with creating a culture that built upon the history and uniqueness of the existing track while bringing in the new casino and aligning all team members under a common purpose, delivering world-class service to existing and new customers.

LSA PartnersSM worked with key members of leadership to identify the critical elements of the Isle’s culture-by-design, including the organization’s business values and core strengths. The service theme, service standards, and non-negotiable guidelines of service were also delineated and focus was placed on incorporating these elements into the operation through service training. Interactive training sessions were rolled out in two phases with the first to front- line team members focused on expectations of performance in delivering world-class service and the second phase focused on all levels of management, in which leadership competencies were introduced as expectations of performance and promotability.

By identifying and operationalizing the key components of the organizational culture, a focused and unified team with a common purpose, clear parameters for decision-making and performance expectations, was able to deliver exceptional service consistently to its guests.